jompay99 Privacy Policy

This Privacy Policy ("Policy") describes how jompay99 ("jompay99", "we", "us", "our"), operating the online gaming platform at jompay99.org, collects, uses, stores, shares, and protects the personal data of its registered members and website visitors ("you", "your", "the Member").

jompay99 takes data privacy seriously. As a platform serving Malaysian players, we recognise the trust placed in us when you share your personal information, and we are committed to handling that information responsibly, securely, and in accordance with applicable data protection principles.

By registering an account with jompay99 or by continuing to use the jompay99 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should not register or continue to use jompay99.

This Policy should be read in conjunction with jompay99's Terms & Conditions, which govern your use of the platform generally.

jompay99 collects personal data from you in the following categories:

jompay99 does not intentionally collect sensitive personal data (such as health information, religious beliefs, or biometric data) unless specifically required for responsible gaming purposes (for example, information relevant to self-exclusion or gambling harm assessment) and then only with your explicit consent.

jompay99 uses the personal data it collects for the following purposes:

• Account administration: Creating and managing your jompay99 member account, verifying your identity, and maintaining account security.
• Service delivery: Processing your deposits and withdrawals, crediting bonuses, facilitating your gameplay across the casino, slots, and sportsbook sections.
• Legal and regulatory compliance: Fulfilling Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, verifying your age (21+), and complying with applicable reporting requirements.
• Fraud prevention and security: Detecting and investigating suspicious activity, unauthorised access, or potential fraud on your account or across the jompay99 platform.
• Customer support: Responding to your enquiries, resolving complaints, and providing technical assistance.
• Responsible gaming: Monitoring for indicators of problem gambling, enforcing deposit limits and self-exclusion settings, and delivering responsible gaming communications.
• Platform improvement: Analysing aggregated usage data to improve the jompay99 platform, personalise your experience, and develop new features and content.
• Marketing communications: Sending you information about jompay99 promotions, bonuses, and new features — only where you have consented to receive such communications. You may opt out at any time.

jompay99 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a jompay99 member — including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC/AML requirements and age verification obligations.
• Legitimate interests: Processing necessary for jompay99's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent as the legal basis for processing (for example, marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

jompay99 does not sell, rent, or trade your personal data to third parties for their independent commercial use. We may share your personal data with the following categories of recipients only where necessary:

• Payment processors and e-wallet providers: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and banking partners — to process your deposits and withdrawals.
• Identity verification providers: KYC service partners who assist jompay99 in verifying your identity and age in compliance with regulatory requirements.
• Game content providers: Software studios and live casino operators whose games are hosted on the jompay99 platform, to the extent necessary for game delivery and outcome verification.
• Technology and infrastructure providers: Cloud hosting, data analytics, and cybersecurity vendors who process data on jompay99's behalf under binding data processing agreements.
• Regulatory and law enforcement authorities: Where jompay99 is required by law to disclose data to government bodies, regulators, or law enforcement agencies.
• Professional advisers: Legal, accounting, and audit professionals, where disclosure is necessary for the provision of professional services to jompay99.

All third-party recipients of jompay99 member data are required to handle that data securely and in accordance with applicable data protection standards. jompay99 does not permit third-party processors to use your data for any purpose beyond the specific service they are engaged to provide.

jompay99 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device when you visit jompay99.org. They serve several purposes:

• Essential cookies: Required for the platform to function correctly — including maintaining your logged-in session, remembering your language preferences, and ensuring secure access to your account.
• Performance cookies: Collect anonymised data about how visitors use jompay99, such as which pages are visited most frequently, to help us improve the platform experience.
• Functionality cookies: Remember your preferences and personalise your platform experience, such as game lobby display settings.
• Analytics cookies: Help jompay99 understand player behaviour patterns at an aggregate level to guide product and promotional decisions.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jompay99 platform. Essential cookies cannot be disabled without impacting your ability to use the service.

jompay99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and jompay99 servers
• Encrypted storage of all sensitive personal and financial data at rest
• Salted cryptographic hashing of all account passwords — jompay99 staff do not have access to your password in readable form
• Role-based access controls limiting employee access to member data on a strict need-to-know basis
• Regular security audits and penetration testing conducted by qualified third-party security specialists
• Automated systems for detecting and responding to unusual account activity and potential data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jompay99 will notify affected members without undue delay, in accordance with applicable legal requirements.

While jompay99 takes all reasonable precautions to secure your data, no method of internet transmission is 100% secure. You play an important role in account security by keeping your login credentials confidential and enabling two-factor authentication where available.

jompay99 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. As a general guide:

• Account and identity data: Retained for the duration of your membership and for a minimum of five (5) years following account closure, to comply with AML and regulatory record-keeping requirements.
• Transaction data: Retained for a minimum of seven (7) years following the date of each transaction, as required for financial record-keeping purposes.
• Customer support records: Retained for three (3) years following the resolution of each interaction.
• Marketing preference records: Retained until you withdraw consent or request deletion, whichever is earlier.

When data is no longer required for its original purpose and no legal obligation requires its continued retention, jompay99 will securely delete or anonymise that data in accordance with our data destruction procedures.

Subject to applicable law, you have the following rights in relation to your personal data held by jompay99:

• Right of access: You may request a copy of the personal data jompay99 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to jompay99's legal retention obligations.
• Right to restriction: You may request that jompay99 restrict the processing of your personal data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract, you may request a copy of your data in a machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes. Where you object to direct marketing, jompay99 will cease that processing immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, please contact jompay99's support team. We will respond to all verified requests within 30 days. Requests may be subject to identity verification to protect your data security.

jompay99 is strictly an adult platform. Access is limited to individuals aged 21 and above. jompay99 does not knowingly collect personal data from persons under 21 years of age.

If jompay99 becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted immediately and the associated account will be closed. If you have reason to believe that an underage person has registered on jompay99, please contact our support team immediately.

jompay99 may process or store your personal data on servers located outside of Malaysia where our technology infrastructure or service providers operate. In such cases, jompay99 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that provided in Malaysia.

Where data is transferred to third-party service providers outside Malaysia, those transfers are governed by contractual data processing agreements that require the recipient to protect your data in accordance with applicable standards.

jompay99 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform services. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice to registered members.

Your continued use of jompay99 following the publication of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how jompay99 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or jompay99's handling of your personal data, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the jompay99 platform
• WhatsApp: Available 24/7 (text only)

jompay99 will acknowledge all privacy-related correspondence within 48 hours and provide a substantive response within 30 calendar days of receipt. For urgent matters relating to a suspected data breach or account security concern, please use the Live Chat channel for the fastest response.